HealthMark Group will arrange with your administrative staff a specific time such as "Tuesday morning" to come into your office(s). All schedules are based on the convenience of our clients and the average demand for requests. Our professionally trained Clinic Representatives will abstract and scan all requested medical records after determining a request is valid, accurate and HIPAA compliant. The Medical Record images are then encrypted and sent over a secure 128-bit SSL connection to the HealthMark Group corporate office for further processing and completion.
How soon can the requestor expect to receive the medical records or prepayment invoice?
HealthMark Group can fulfill your requests one of three ways. We can send a printed copy of the medical records requested via U.S. mail, we can fulfill the request electronically via a secure connection where records can be retreived online, or we can fax the records once a secure fax number has been confirmed. Mail deliveries, which are sent either first class or priority mail, are generally sent out within 24-48 hours of being scanned. If the request is fulfilled electronically or by secure fax, it is typically accomplished within 24 hours of being scanned.
What happens when the requestor does not receive the medical records or wants an additional copy of the record?
Electronic copies of all fulfilled medical records and requests are stored within our Record Vault for approximately 180 days. HealthMark Group can easily resend records to the valid requestor without duplicating the process.
What if the requestor has a question or wants to know the status of their request?
Your staff simply needs to provide the requestor with the HealthMark Group Customer Service number or reference the . We will manage all requestor inquiries for you and your staff. You and your staff can also use HealthMark Group's web-based management system. This easy-to-use, secure system will provide you with comprehensive information on any request as well as detailed reporting history per patient.
How do I get started?
To get started all you need to do is contact us at toll free (800) 659-4035, ask to speak with a Sales Representative or visit our contact page.
